Terms of service

1. Overview

This website is operated by Nacre & Co., an independent UK-based brand specialising in handcrafted mother-of-pearl jewelry boxes and home giftware. Throughout the site, the terms “we”, “us”, and “our” refer to Nacre & Co..

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

  • You must be at least 18 years old or the age of majority in your jurisdiction to use this site.

  • You agree not to use our products for any illegal or unauthorised purpose.

  • You must not transmit any worms, viruses, or code of a destructive nature.

3. Product Information

  • All products are handmade. Slight variations in color, pattern, or material are expected and part of the item’s charm. These are not considered defects.

  • We do our best to display accurate product images and descriptions. However, we do not guarantee that your monitor's display is completely accurate.

  • Prices for our products are subject to change without notice.

4. Order Acceptance & Refusal

We reserve the right to:

  • Refuse any order you place with us.

  • Limit or cancel quantities purchased per person, household, or order.

  • Cancel orders if we suspect fraudulent or unauthorised activity.

5. Shipping & Delivery

  • Shipping timelines provided are estimates. We are not liable for carrier delays or customs clearance delays.

  • Risk of loss or damage during transit passes to the customer once dispatched.

For details, see our Shipping Policy and Return Policy.

6. Returns & Refunds

Please refer to our Return and Refund Policy for full terms.

Note: We do not cover return shipping fees unless the item is damaged or faulty on arrival and confirmed by our team.

7. Intellectual Property

All content on this site—including logos, images, product designs, and copy—is the exclusive property of Nacre & Co. and is protected by intellectual property laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion without our written permission.

8. User Comments & Submissions

If you send us feedback, suggestions, or reviews (with or without request), you agree that we may use them without restriction. You waive any rights to such content.

9. Limitation of Liability

We shall not be liable for any:

  • Direct, indirect, incidental, punitive, or consequential damages

  • Loss of profit, revenue, or data
    arising from your use of our services or products.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our site after changes constitutes acceptance of those changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 support@nacreco.uk

Thank you for supporting handcrafted artistry.
Nacre & Co. – Timeless Craft. Eastern Beauty.