Thank you for shopping with Nacre & Co. Each of our pieces is handcrafted with care, and we are committed to getting your order to you safely and promptly.

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📦 Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a separate email notification once your order has shipped.

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🚚 Shipping Times & Carriers

We currently ship within the United Kingdom only.

✨ All packages are tracked and include basic insurance.

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💸 Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout.

• We may occasionally offer free shipping promotions—keep an eye on our announcements.

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🧾 Duties & Taxes

• All applicable VAT is included in your checkout price.

• No additional customs or import duties are applicable for UK orders.

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🛠️ Packaging & Sustainability

• Orders are carefully packaged in protective boxes suitable for gifting.

• We strive to use recyclable and low-impact materials wherever possible.

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🔎 Order Issues & Tracking

• Once shipped, you’ll receive a tracking number via email.

• If your order is delayed or appears lost, please email us at support@nacreco.uk and we’ll assist you in contacting the carrier.

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📦 Delivery Damage & Lost Parcels

• If your parcel arrives damaged, please contact us within 48 hours of receipt with photos of the packaging and product.

• We are not responsible for lost or stolen packages marked as “delivered” by the carrier, but we will do our best to help you file a claim.

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📍 Delivery Address Responsibility

Please double-check your shipping details at checkout. We cannot redirect parcels once they are in transit. Orders returned to us due to incorrect or incomplete addresses may incur additional shipping charges.

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❓Still have questions?

We're here to help. Contact us anytime at:
📧 support@nacreco.uk